At Innergy Tea, your satisfaction is our top priority, considering the significance of tea in our lives. While FDA regulations restrict returns for food safety reasons, we’re dedicated to supporting you in every way possible.

If your package arrives damaged or if there’s any order discrepancy, contact us at [email protected] within 7 days of delivery. Providing a photo of the issue and your order number will expedite resolution.

For returned products, shipping costs are the customer’s responsibility, except for cases of shipping errors by Innergy Tea. Approved returns will guide you through the replacement process promptly.

Please note, Innergy Tea cannot accept returns on products older than 7 days from the confirmed delivery date for safety reasons.

Refunds are not available for items purchased on innergytea.com.